What our Customers say...
Water Damage Testimonials
What a Great experience I had with Taylor and the company. I needed someone to come out ASAP because the water had been sitting there for a few days and mold had started to develop and my wood floors had buckled. Taylor came out fast and not only did I get a very fair quote for the size of the job, He explained everything along with the process. They started working pulling out the floors and sheet rock that day and treating the mold. I also was so impressed at the way Taylor took charge and dealt with my Insurance company, he was very knowledge and it was good to have someone to deal with the insurance company from start to finish to relived some of the pressure off of me. I can honestly say I was beyond pleased with the service I received from this company. I am truly grateful for Taylor and this company , it was a 7 day job but every day Taylor kept me in the loop, I never had to wonder what was going on, and even better I didn’t have different people coming in and out my house, I kept the same rep the entire time . Lastly I would like to mention how they were sure to make me feel safe by wearing mask and also cleaning up the area after finishing daily. It’s so refreshing to still get a company that really cares about their customer's and willing to go above and beyond the call of duty especially in such a stressful and scary situation. Hopefully I will never have to use them in the future but I will definitely highly recommend them. They were honest & fair, Thank you Taylor & SERVPRO for making this stressful situation a lot more bearable!
Patrick and Jeff were both the most professional people I have ever done business with. Being a business owner myself I appreciate great customer service.
I'm extremely satisfied with the service provided.
Tim and Daniel were professional and empathetic throughout the process.
I would recommend SERVPRO to my friends and family. I will certainly call on this team again. Very trustworthy.
Tim, Austin, Jacob & Herman were all very helpful and knowledgeable. They did an excellent job. Job Well done.
Calm and collected demeanor instilled great confidence through this stressful water damage situation.
You guys at SERVPRO of Decatur have been awesome. Tim and Herman were very professional, courteous, and prompt. Awesome team.
Tim’s team was perfect in every way, couldn’t have asked for anything or anyone better.Very professional, Tim explained everything every step of the way and then exceeded our expectations. He was able to save our hardwoods.
Very good customer service, made my wife feel comfortable with contractors in the home. Very professional.
Marquis was amazing and very knowledgeable.
All of the techs were professional, courteous, and wonderful to work with but one man stood out John always
stood out. Seemed to go above and beyond. He is a excellent employee. Thank u all for helping us.
The crew was awesome. It was wonderful having professionals working with me to assist me during this time.
Great experience! Excellent service: Tim and Jay were very sensitive to my situation/loss.
I appreciate the concern TJ and his team provided during my cleanup. They were able to determine my leak was dry by going through the exterior wall. That showed SERVPRO cares about its customers. I will recommend you guys to my friends and family!
Keep up the great work! TJ was great and his team did a fantastic job! Thank you!
TJ and Jay have completely EXCEEDED my expectations during a stressful time! They have been thorough, professional and friendly - thank you!
All of the crew that came to my home over the course of 6 days were extremely professional. I would highly recommend them. John Fairley, Justin Couch, Deveil McCollum were extremely extremely professional and I felt comfortable enough with them to leave my home opened if I had needed to. TJ Foster was also very hands on and knowledgeable with the execution of being thorough in making sure everything was dry and in order. I was so over-impressed with the entire crew. Job well done.
I was very impressed with the professionalism and customer service. The gentlemen knew what they are doing. Thank you. I will definitely use you in the future.
I am very pleased with the mitigation service that I have received from SERVPRO. I would recommend SERVPRO to others.
I was very happy with the service they provided. The work was thorough and they were very kind.
The guys were very knowledgeable and detailed in explaining all questions asked. I would definitely use again if needed. Very satisfied.